Our support team is on hand to help with account-related issues, verification, deposits, withdrawals, or technical concerns. Use live chat for immediate assistance, or email for account-related enquiries and document uploads. We handle payment queries, security checks and general feedback, and aim to respond promptly. If you need help setting deposit limits, time-outs or self-exclusion, contact the team and we will assist you quickly and discreetly. We also provide simple guides and FAQs to help in most cases.
| Department | Contact |
|---|---|
| Customer support (live chat, account queries, document uploads) | [email protected] |
| General enquiries (payments, verification, billing queries) | [email protected] |
| Affiliate enquiries & partnerships (program info) | [email protected] |
| Phone (UK line for urgent help) | +44 20 7253 4689 |
| Working hours (email Mon-Fri 09:00-18:00, chat 24/7) | Mon-Fri 09:00-18:00 / Chat 24/7 |
Email Support
Email is the preferred way to contact us about detailed requests, account-related issues, or anything that requires an explanation or supporting documents. Include a clear subject line and make sure your contact details are up to date so we can follow up if needed. This helps us review your message and respond without unnecessary delays.
Contact Form
Response Time
Our support team aims to respond quickly. Most enquiries receive a reply within one business day via live chat or email. Complex issues that require investigation or verification may take longer depending on the case and the documents needed. We will keep you updated on progress and provide estimated timelines where applicable.
Feedback
Have feedback, a suggestion, or an idea for improving the website? We’d like to hear from you. Share what’s working well or what could be clearer, and our team will review your comments carefully. Your feedback helps us identify useful changes and improve the service and your experience on the site.